Frequently asked questions
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What you may be wondering
Before renting
What is required to rent a vehicle?
Have your valid driver’s license and ID card or passport with you. Age, license duration, and payment terms may vary depending on the vehicle group; check the relevant terms before making a reservation.
Is there an age limit?
The minimum driver age and license duration vary depending on the vehicle group. Check the current requirements in the vehicle details and reservation offer.
How do I cancel my reservation?
The cancellation terms of the channel through which the reservation was made and the selected offer apply. Review the cancellation period, any fees, and the change terms before confirmation.
Can I drop off the vehicle at a different location?
Select a different return location during the reservation or inform our team. Availability and any one-way fee will be clarified before confirmation.
Can I take the vehicle abroad?
Our vehicles may only be used within Türkiye.
How can I find out the vehicle rental price?
By selecting the pickup and return locations, dates, and times, you can view the current prices of available vehicles. Prices vary depending on the vehicle group, period, and selected services.
How will we meet at the airport?
Share your flight number. When your flight lands or after you collect your luggage, contact us; our team will provide the meeting point and delivery details.
Is a deposit required?
The deposit requirement and amount vary depending on the vehicle group and the selected protection package. Accepted payment methods and refund terms are specified before the reservation.
Is a credit card required?
For standard rentals with a deposit, a physical credit card in the main driver’s name that meets our rental conditions is required. A deposit-free package does not automatically waive the credit card requirement. Alternative payment arrangements are valid only if expressly confirmed by our team before booking.
What does the full protection package cover?
Coverage and deductible vary depending on the selected package. Exclusions, notification, and documentation requirements are explained in the contract; review the package details before making a reservation.
Can I get a child seat?
Specify your child seat request during the reservation. Share the child’s age and the required seat type; availability and pricing information will be provided before confirmation.
Can a second driver use the vehicle?
The additional driver must provide the required documents and be added to the contract. The driver requirements for the vehicle group and any additional driver fee will be specified during the reservation.
Is the mileage unlimited?
The mileage limit varies depending on the vehicle group and selected offer. Check the included mileage and excess mileage fee in the vehicle details or contract.
Payment
Payment and deposit
Which cards do you accept?
Credit cards bearing the Visa and Mastercard logos are accepted. For deposit transactions, the credit card must be issued in the name of the main driver, enabled for online transactions, have a CVV/CVC security code, and be valid. Depending on the vehicle group, 2 separate credit cards may be required.
When is the deposit refunded?
It is released on the day you return the vehicle; it will appear within 3-7 business days, depending on your bank.
Is a prepayment required?
No, you can make the payment upon delivery if you wish. A 5% discount is applied to online payments.
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