Information Text on the Protection and Processing of Personal Data
The purpose of this Information on the Protection and Processing of Personal Data (Information) is to provide information obtained during the use of the website (Portal) located at https://defcar.com.tr/, which is managed by Rnd Automotive Tourism Company (DefCar). or to fulfill the obligation to inform, imposed by Article 10 of the Law No. 6698 on the Protection of Personal Data (Personal Data Protection Law), regarding the use of personal data received from third parties. In addition, it is to inform Users in a transparent manner about the methods of collection, purposes of processing, legal reasons and rights of personal data collected by DefCar regarding the Users' use of the Portal or entered into the Portal by the Users' positive actions.
DefCar offers an up-to-date environment to potential customers for short-term or fleet rentals. In this activity, personal data may be processed as required to use DefCar functions, as stated in this Information text.
By investing in technology, DefCar constantly renews itself to provide better service to its Users in the field of internet with innovative products and service applications and works to provide the best service, to ensure that personal data is collected, stored and shared in accordance with the law and to protect their privacy at the highest level possible. takes security measures. In order to achieve this purpose, Users' personal data is processed within the scope and conditions detailed below.
DefCar may update and change these Information provisions at any time by publishing them on the Portal. Updates and changes made by DefCar will be valid from the date of publication on the Portal.
A- Data Controller
In accordance with the Personal Data Protection Law, your personal data; It will be collected and processed by DefCar, as the data controller, within the scope explained below.
B- Personal Data Collected
Defcar collects various static (fixed) and dynamic (variable) data from Users with the methods specified below. The data DefCar collects depends on the services and features Users use.
Under this heading, personal data processed within the scope of the Services offered by DefCar
The data that are considered personal data in accordance with the Data Protection Law are listed in groups below. Unless expressly stated otherwise, the terms "personal data" and "special categories of personal data" within the scope of the terms and conditions presented in this Information include the following information:
Name and Contact Information: Name, surname, mobile phone, home phone, work phone, address, e-mail address, billing information, TR ID number (national identification number), ID sample, passport sample, driver's license sample and other similar documents. .
Authentication Information: Users' membership information, passwords used to verify identity and access the account, User Name, contact information, password hints, User numbers, reservation numbers.
Demographic Data: Date of birth, age, gender, preferred language and currency data.
Usage Data and Favorites: Data collected from your devices through various software and technological tools, including but not limited to your reasons for calling DefCar or Call Centers, voice recordings, website usage information, date time queries, vehicle reviews, reservation data, survey data and Error reports that occur during service use.
Location Data: Includes data regarding users' precise or approximate locations. GPS data and location data extracted from IP and port addresses are used when the user uses De's mobile applications, if permission is given during personnel guidance at vehicle delivery.
Payment Data: Data such as customer invoice and payment information (name, surname, billing address, TR ID number, tax ID number), invoices sent to the customer and receipt samples for payments received from the customer, payment number, invoice number, invoice amount, invoice date. .
Survey Answers: Includes the answers given to the periodic surveys organized by DefCar within the Portal, the answers given to the survey conducted for satisfaction measurement after the reservation, and the answers sent for feedback on the Website.
Where is Personal Data Stored and Processed?
Your personal data we obtain may be stored at home or abroad in another country where DefCar or its affiliates, subsidiaries or cooperating service providers have facilities, and may be processed in line with and in proportion to the purposes set out in this Information.
Your personal data collected within the scope of this Information is available here.
It will be processed within the scope of the provisions and the legislation in force in the country where the data is stored and processed and within the prescribed security measures.
C- Purpose for which personal data will be processed
In line with the purposes set out in this Information and the Membership Agreement, your personal data will be processed in accordance with the Principles and Processing Conditions regulated by the Personal Data Protection Law No. 6698 and for the purposes detailed below:
Name and Contact Information: Internal evaluation, communication, user registration, obtaining potential customer information, development of after-sales processes, business development, collection, customer portfolio management, promotion, analysis, complaint management, managing customer satisfaction processes, marketing, advertising, research, billing, event notification, execution of operational activities, measurement and development of service quality, audit, control, optimization, customer verification, marketing, sales, advertising, after-sales services, detection and prevention of fraud;
Authentication Information: User registration, problem/error reporting, control, development and execution of operational activities, development of after-sales processes, business development, collection, internal evaluation, customer portfolio management, measurement of service quality, communication, optimization, audit, risk management. , auditing, customer verification, fraud detection and prevention;
Demographic Data: Promotion, internal evaluation, analysis, communication, development of after-sales processes, business development, collection, usage data and areas of interest, favorites, marketing, sales, advertising, audit and control, risk management, development of after-sales processes, business development, collection, internal evaluation, customer portfolio management, after-sales services, measurement and development of service quality, communication, carrying out complaint management processes, execution and development of operational activities, recording, problem/error reporting;
Usage Data and Favorites: User registration, problem/error reporting, control, execution and development of operational activities, after-sales services and development of after-sales processes, business development, collection, in-company evaluation, online behavioral advertising and marketing, customer portfolio management, measuring and improving service quality, communication, optimization, auditing, risk management and control, promotion, analysis, determining areas of interest, scoring, profiling, marketing, sales, advertising, communication, carrying out complaint management processes, recording, problem/error reporting;
Location data: Use of location-related or location-related Portal functions, audit and control, risk management;
Payment Data: Managing the billing process, accounting, development of after-sales processes, business development, collection, internal evaluation, scoring, profiling, customer portfolio management, after-sales services, communication, marketing, auditing, control, processes carried out with payment service providers;
Survey Answers: Information requested from users who respond to periodic surveys organized by DefCar within the Portal, the real and/or legal persons that DefCar cooperates with for the use of Portal functions and the fulfillment of these functions by DefCar, and all the above-mentioned processing in accordance with the purposes of use of the Portal. Direct marketing to these users, performing statistical analysis, improving processes and creating databases by third real and legal persons with whom it cooperates within the scope of its activities;
Fulfilling obligations, establishing rights, rights arising from contracts made by DefCar with business partners/customers/suppliers in order to fulfill legal and commercial obligations within the framework of contracts made or activities carried out with third real or legal persons who have a business relationship with DefCar and obligations arising from legal regulations. 5 of Law No. 6698 for the purposes of protection, carrying out commercial and legal evaluation processes, making legal and commercial risk analyses, carrying out the legal compliance process, carrying out financial affairs, fulfilling legal requirements, fulfilling the decisions of competent institutions, organizations and authorities, responding to their requests. Personal data will be processed within the processing conditions and purposes specified in Articles . and 6.
Personal Data Storage Period
DefCar will retain the personal data it obtains for the period necessary for the purpose for which they are processed, in order for the Users to benefit from the Service in the best way, within the framework of the conditions specified in this Information and the Membership Agreement, and in order to fulfill the obligations arising from the nature of the Membership Agreement. In addition, in case of any dispute that may arise from the Membership Agreement, DefCar reserves the right to conduct administrative or judicial proceedings within the scope of the dispute.
Personal data may be stored for the duration of the statute of limitations specified in accordance with the relevant legislation.
C- To whom and for what purpose the processed personal data can be transferred
DefCar uses the personal data of the User and the new data obtained using this personal data or the personal information that the Users enter into the Portal with their positive actions, primarily to fulfill the requirements of the Membership Agreement and the Services, to improve the User experience (including improvement and personalization), to ensure the security of the Users, In order to achieve any of the purposes specified in the processing purposes section above, including detecting and preventing fraud, improving the Services, conducting operational evaluation research, fixing errors, verifying user identities, improving system performance, outsourcing service providers, law firms, research companies, call centers, software companies for complaint management and ensuring security, agencies, consultancy companies, companies in the printing industry, third real and/or legal persons, including social media channels, and authorized institutions, organizations, authorities, administrative and judicial bodies within the scope of legal obligations. will be able to share.
In addition, the User's Name and Contact Information may be shared with payment institutions for the purpose of identity verification in accordance with the framework agreement of the payment institution that the User will approve at the payment stage and in accordance with the Regulation on Measures for the Prevention of Laundering Proceeds of Crime and Financing of Terrorism published in the Official Gazette No. 26751 dated January 9, 2008.
Your personal data obtained through cookies placed on your device may be shared with third parties within the scope and purposes specified in this Information. DefCar may transfer personal data to third parties within the country and abroad within the categories and purposes specified above, limited and proportionate to these purposes.
D - Method and Legal Reason for Collecting Personal Data
DefCar collects your personal data to operate more effectively and provide you with the best experience. Your data is collected using the following methods:
Data You Provide Directly to DefCar: It refers to the personal data that Users provide to DefCar on their own initiative, for the performance of the Service and before or during the use of the Portal. This personal data includes all personal data provided directly by Users to DefCar as a result of their positive actions. For example, name-surname, contact information, identity information, answers to surveys, demographic data and content information are included in this type of data.
Data We Obtain When You Use Our Platform: It includes personal data regarding the usage habits of Users obtained through certain software or technological tools during the service offered by DefCar. For example, location data and favorites, as well as interests and usage data, fall into this type of data.
In order to carry out online behavioral advertising and marketing, DefCar may associate the behavior of the user visiting the site with a cookie in the browser, even if they are not a member, and define remarketing lists based on metrics such as the number of pages viewed, duration of visit and number of goal completions.
Your personal data collected through these methods can be processed and transferred for the purposes specified in this Information within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of Law No. 6698.
Legal bases for collecting personal data;
Membership Agreement, Terms of Use and the execution of the contract based on them, establishment and protection of rights
Legal regulations regulating electronic commerce activities, financial and tax issues, consumer protection and other issues
DefCar's activities related to the Portal are based on its legitimate interest in collecting the data necessary to carry out its services, especially to prevent fraud.
Our Precautions and Commitments Regarding E-Data Security
DefCar is committed to protecting personal data securely. In order to prevent unlawful processing and access of personal data and to ensure the preservation of personal data, technical and administrative measures are carried out using various methods and security technologies to ensure the appropriate level of security.
DefCar will not disclose the personal data it has obtained to anyone else, contrary to the provisions of this Information and the Personal Data Protection Law No. 6698, and will not use it for purposes other than processing. DefCar, in case personal data of Users are shared with outsourcing service providers in accordance with this Information, such outsourcing providers will also
declares that it will carry out the necessary warning and inspection activities to ensure that they comply with the commitments under this article.
If links are given to other applications through the portal, DefCar does not bear any responsibility for the privacy policies and contents of the linked applications. The User undertakes that the information subject to this Information is complete, accurate and up-to-date, and that if there is any change in this information, he will immediately update it at https://defcar.com.tr. DefCar will not have any liability if the User does not provide up-to-date information.
F- Personal Data Owner's Rights Listed in Article 11 of Law No. 6698
As personal data owners, you can submit your requests regarding your rights using the methods set out below.
If you forward it to DefCar, DefCar will finalize the request free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. No fee will be charged for the answer given up to ten pages. A processing fee of 1 Turkish Lira will be charged for each page over ten pages. If the answer to the application is given on a recording medium such as a CD or flash memory, the fee that may be requested by DefCar will not exceed the cost of the recording medium.
In this context, personal data owners;
Learning whether personal data is being processed or not,
Requesting information if personal data has been processed,
Learning the purpose of processing personal data and whether they are used for their intended purpose,
Knowing the third parties to whom personal data is transferred at home or abroad,
Requesting correction of personal data in case personal data has been processed incompletely or incorrectly and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
Requesting the deletion or destruction of personal data in case the reasons requiring processing no longer exist, even though it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws, and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
Objecting to the emergence of a result that is unfavorable to the individual by analyzing the processed data exclusively through automatic systems,
In case of damage due to unlawful processing of personal data, they have the right to request compensation for the damage.
You can submit your request regarding the exercise of your above-mentioned rights in Turkish; DefCar, as the data controller, Yenişehir Mh. Millet Cad. Sümbül Sk. No:10 D:138/139 Pendik/İstanbul/Türkiye along with documents identifying your identity, or through a notary public, via registered e-mail to info@defcar.com.tr, or via other methods determined by the Personal Data Protection Authority.
DefCar reserves the right to verify your identity before responding.
In your application
Your name, surname and your signature if the application is written,
For citizens of the Republic of Türkiye, T.R. your identification number, your nationality if you are a foreigner, your passport number or your identification number, if any,
Your residence or workplace address subject to notification,
Your notification e-mail address, telephone and fax number, if any,
It is mandatory to include the subject of your request, and if any, information and documents regarding the subject must be added to the application.
